Frequently Asked Internet Banking Questions

Q: What is Internet Banking?

A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?

A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.

Q: How current is my banking information?

A: Your account information is updated at the time the transaction is completed.

Q: What accounts will I be able to access through Internet Banking?

A: You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?

A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Q: Can I view my account details in more than one way?

A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: What formats can I download my transaction history in?

A: Internet Banking supports downloads to Quicken™ and Microsoft Money™.

Q: Can I schedule future transfers?

A: Yes, choose the "scheduled transfer" option.

Q: When can I use Internet Banking services?

A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How long can I be inactive before being logged out of the Internet Banking product?

A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 10, 15, or 20 minutes.

Q: What is required to use the Internet Banking service?

A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Mozilla Firefox®, Safari® or American Online®. You can use any computer that has Internet access.

Q: Can I create my own password that is easy for me to remember?

A: Yes, after you use your assigned password to log-in for the first time, you will be prompted at Login to change your password.

Q: What happens if I forget or lose my password?

A: Just call us and we will take you through the steps needed to get back into the system immediately!